Skip to Content
$5.50 FLAT RATE GROUND SHIPPING! Free Store Pickup.

Help/FAQ:  Orders


What is the status of my order?

Sign in to your account so you can see a list of all your orders.

Order Status Codes:

New - An order that has not yet been viewed and we have not yet taken any action taken on it.
In-Process - The order has been viewed and we have begun processing it.
Backordered - Item(s) are considered backordered when we have ordered them from our vendors, and we are waiting to receive them.
Fulfilled - All the item(s) have been shipped out or are ready for pick-up at the bookstore.
Cancelled - The item(s) have been cancelled and requires no further action.


Payment Methods

Here is a list of payment methods Stanfordbookstore.com accepts.


Online

  American Express
  Discover
  Gift Card
  MasterCard
  Visa

In-store

  American Express
  Discover
  Gift Card
  MasterCard
  Visa

What does Textbook Condition Preference mean?

During checkout you can indicate whether we can substitute Used for New or New for Used if your preference is not available.

If you elect to substitute and we don't have your first choice we will automatically provide you with that same title in the condition we do have in-stock. Please note: when a textbook condition substitution occurs there is a change to the final total price of the order.


General Books

"General books" include best sellers, staff picks, campus related books, and a wide range of fiction and non-fiction titles. We offer many more general books online than are found in your bookstore. Ordering general books is different from finding your textbooks. In this section can search for general books by title, author and ISBN, and add them to your shopping cart.


What's an ISBN?

ISBN stands for International Standard Book Number. You can find the ISBN on the back cover of the book near the bar code, or on the copyright page of the book.


What if you don't have the textbook(s) I want?

Even though you will find the largest selection of new and used textbooks through Stanfordbookstore.com, in some instances we may not have what you're looking for in stock. But, please know that our inventory changes frequently, especially at the beginning of a term or semester. So be sure to check back often to find what you're looking for.


Availability of Merchandise

For Stanfordbookstore.com, our goal is to provide you with all the products and services that have been made available through the website. On rare occasion some of these items and services may not be available at the time of purchase. If we encounter that situation, then Stanfordbookstore.com and our associated vendors will make every reasonable effort to provide you with the item or service requested. If the item or service is no longer available, we may offer you a choice of a substitute or we will remove it from your order.


May I place an order over the phone?

If you are interested in placing a phone order simply dial (800) 600-8312. You will be connected to Stanford Bookstore personnel who will assist you with your needs.


Back to top