What is the status of my order?
Sign in to your account so you can see a list of all your orders.
Order Status Codes:
New - An order that has not yet been viewed and we have not yet taken any action taken on it.
In-Process - The order has been viewed and we have begun processing it.
Backordered - Item(s) are considered backordered when we have ordered them from our vendors, and we are waiting to receive them.
Fulfilled - All the item(s) have been shipped out or are ready for pick-up at the bookstore.
Cancelled - The item(s) have been cancelled and requires no further action.
Here is a list of payment methods GW Bookstore accepts.
Once an order is placed and an item is backordered, we reserve the right to cancel the item(s) 45 days from the date that the order was placed. Most items are expected to be back in stock within this time period, but due to manufacturing issues, sometimes merchandise will arrive much later than expected. This policy has been instated to ensure that customers are not kept waiting an abnormally long amount of time for a product to ship. Customers do have the option of substituting a backordered item for something else or requesting a cancellation of the item(s) before the 45-day time period if the item is time-sensitive (i.e. birthday or congratulatory gift). If you have any further questions or concerns, please email firstname.lastname@example.org or call 1-800-582-0777
What does Textbook Condition Preference mean?
During checkout you can indicate whether we can substitute Used for New or New for Used if your preference is not available.
If you elect to substitute and we don't have your first choice we will automatically provide you with that same title in the condition we do have in-stock. Please note: when a textbook condition substitution occurs there is a change to the final total price of the order.
"General books" include best sellers, staff picks, campus related books, and a wide range of fiction and non-fiction titles. We offer many more general books online than are found in your bookstore. Ordering general books is different from finding your textbooks. In this section can search for general books by title, author and ISBN, and add them to your shopping cart.
What's an ISBN?
ISBN stands for International Standard Book Number. You can find the ISBN on the back cover of the book near the bar code, or on the copyright page of the book.
Availability of Merchandise
Our goal is to provide you with all the products and services that have been made available through the website. On rare occasions, some items and services may not be available at the time of purchase. If this happens, we will make every reasonable effort to provide you with the item or service requested.