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Help/FAQ:  Shipping & Delivery


Shipping Times

  • Ground
  • Next Day
  • Second Day

Orders placed with individual bookstores usually take 1-2 business days to process and pack for shipment. "Business days" means Monday through Friday, with the exception of certain holidays. Please check with your bookstore for shipping policies and delivery options.

FedEx:
FedEx Ground Shipments generally arrive within 3-6 business days. FedEx does not deliver to P.O. Boxes or on holidays. For faster delivery we offer 2nd Business Day Air and Next Business Day Air service.

USPS:
The U.S. Postal Service will deliver to P.O. Boxes. However, having your order shipped to a P.O. Box may delay your order.


How much will it cost to ship my order?

Please refer to the shipping information page.


How to track my order

  1. First, click the My Account link from efollett.com or the bookstore site to access your account.
  2. Click the Order History link.
  3. Click the order number.
  4. Click on the order’s tracking number.


How to ship to APO/FPO address

When completing your Shipping Address during checkout, please be sure to follow these instructions:

  • The Country must be "United States";
  • The City must be entered as either "APO" or "FPO";
  • The State must be selected as either "Armed Forces America" "Armed Forces Europe" or "Armed Forces Pacific;"
  • You must enter your Zip code; and
  • Always remember to enter your full name, grade, and PSC or unit number. PLEASE NOTE: All orders going to APO/FPO addresses will be sent via the U.S. Postal Service.


I need to send my order to an International PO box address. Can you ship it?

We cannot send orders to International PO box addresses.


Store Pickup

Items ordered online can be shipped to the store for FREE!  On Delivery Options page select 'Store Pickup'. We will send you emails with updates on your order's status as they become available.
* Note: Store Pickup may not be an available delivery option at all campus stores.


Shipments to and from Alaska & Hawaii

Special Considerations for Shipments outside the lower 48 states
DestinationSuggested Shipping MethodShipping Cost
Same Stateany availableApplicable Shipping rates will be calculated and displayed separately during the checkout process
Different State *Next Day or Second DayAdditional charges may be added to the rates below
*Note: If you do not choose either the Next Business Day or Second Day shipping options, your order may take substantially longer to arrive. We strongly urge you to choose one of these shipping options to ensure that your books arrives when you need them!



Canada and other International Orders

If you choose to ship your order to Canada or another international destination, no shipping charges or taxes will be applied at the time of checkout. Instead, we will contact you separately with information about the appropriate shipping charges and applicable taxes. We will only process your order after you have approved the shipping charges/taxes. Therefore, please allow additional time to complete the order if you are having it shipped internationally.


Shipping Rates

DOMESTIC_RATE
Product Total 2nd Business Day
$0.00 and up $13.50
DOMESTIC_RATE
Product Total Next Business Day
$0.00 and up $18.00
DOMESTIC_RATE
Product Total Ground
$0.00 and up $7.50
AK
Product Total Next Business Day
$0.00 - $25.00 $28.90
$25.01 - $50.00 $29.90
$50.01 - $75.00 $31.90
$75.01 - $100.00 $32.90
$100.01 - $150.00 $34.90
$150.01 - $200.00 $36.90
$200.01 - $300.00 $39.90
$300.01 and up $42.90
AK
Product Total 2nd Business Day
$0.00 - $25.00 $22.90
$25.01 - $50.00 $23.90
$50.01 - $75.00 $25.90
$75.01 - $100.00 $26.90
$100.01 - $150.00 $28.90
$150.01 - $200.00 $30.90
$200.01 - $300.00 $33.90
$300.01 and up $36.90
AK
Product Total Ground
$0.00 - $25.00 $22.90
$25.01 - $50.00 $23.90
$50.01 - $75.00 $25.90
$75.01 - $100.00 $26.90
$100.01 - $150.00 $28.90
$150.01 - $200.00 $30.90
$200.01 - $300.00 $33.90
$300.01 and up $36.90
HI
Product Total 2nd Business Day
$0.00 - $25.00 $22.90
$25.01 - $50.00 $23.90
$50.01 - $75.00 $25.90
$75.01 - $100.00 $26.90
$100.01 - $150.00 $28.90
$150.01 - $200.00 $30.90
$200.01 - $300.00 $33.90
$300.01 and up $36.90
HI
Product Total Next Business Day
$0.00 - $25.00 $28.90
$25.01 - $50.00 $29.90
$50.01 - $75.00 $31.90
$75.01 - $100.00 $32.90
$100.01 - $150.00 $34.90
$150.01 - $200.00 $36.90
$200.01 - $300.00 $39.90
$300.01 and up $42.90

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